The Internet of Things—a huge network of sensors and smart devices combined with advanced analytics and cloud services—promises to disrupt many industry sectors. Industry 4.0 and IoT are key elements of the digital revolution.It represents the innovation that is giving rise to a new digital economy – an economy of interconnected things that are sensing, tracking, measuring and driving business opportunities and decisions. In addition, IoT-oriented customer experience plays an important role in turning this disruption into a fruitful business transformation.